CRM Horrors: A PIN is Just to Prick You

Posted 1 CommentPosted in Finance

It’s no secret that I find HSBC quite lame. In spite of these, I still have a credit card from HSBC — simply because it’s the only credit card and credit card history that I have. Yesterday, I used my Telephone Banking PIN to check up on the outstanding balance. Normally, the call is fully […]

Awareness Fridays: Guidelines for Customer Service in Indian Banks

Posted 3 CommentsPosted in Finance

The Reserve Bank of India time and again issues various instructions/guidelines in the area of customer service to bring about improvements in the quality of customer service in banks and their branches. But whether banks actually implement these guidelines is a different matter altogether. As bank customers, however, it’s prudent on our part to know […]