It’s no secret that I find HSBC quite lame. In spite of these, I still have a credit card from HSBC — simply because it’s the only credit card and credit card history that I have. Yesterday, I used my Telephone Banking PIN to check up on the outstanding balance. Normally, the call is fully […]
At the Cafe Coffee Day outlet at the Bangalore International Airport, I asked for an empty cup (paper or plastic; any size) so that I could share my coffee (an expensive one bought a few seconds back) with someone who I was with. Seems they can’t give one. I offered to pay. Seems an empty […]
Quite some time since I posted a CRM horror story. This time it was at The Shoppers Stop at The Garuda Mall, Bangalore. On the 2nd floor, D and I are looking around, when we’re approached by an in-store staff who asks, “Would you like to avail a First Citizen membership?” I wanted to scream, […]
The Reserve Bank of India time and again issues various instructions/guidelines in the area of customer service to bring about improvements in the quality of customer service in banks and their branches. But whether banks actually implement these guidelines is a different matter altogether. As bank customers, however, it’s prudent on our part to know […]
That’s what a security guard at the Reebok store on 100 ft. Ring Road, Banashankari 3rd Stage said when I visited the store at 11:00 AM last Saturday. I desperately needed a cap and I had committed to buy one then and there. Instead I was not allowed to step inside the store because — […]
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