Finance

To ICICI Bank: If Passwords Expire in One Year, Why Give Me a Welcome Kit With an Already Expired Password?

How’s this for a bizarre experience?

Last week, I opted to open a savings account with ICICI Bank. I am given a welcome kit with an Internet banking password mailer dated April, 2007. I try to login but receive a “User ID has expired” error message. I call customer care who gleefully inform me that the system generated passwords automatically expire if unused for a year. So my password gleefully expired in April, 2008.

Then, WTF was I given a welcome kit with a pre-expired password? What a brilliant way to welcome a customer!

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