Business & Management

Lame Management: Cafe Coffee Day — When Management Successfully Does Things To Drive Regular And Paying Customers Away

Recently, at the Cafe Coffee Day outlet near Ashoka Pillar, Bangalore (South), we asked:

Could you please change the television channel to the cricket match? We just want to catch the score.

To which came the reply:

Sorry sir. Management has asked us to keep the television tuned to only music channels.

Management for management’s sake — that’s what I have observed in most Indian service establishments. What do you think?

It’s a completely different matter that the “television tuned to only music channels” is always kept on mute. The music that you actually hear is from a separate source.

5 thoughts on “Lame Management: Cafe Coffee Day — When Management Successfully Does Things To Drive Regular And Paying Customers Away

  1. Hahaha this is amazing..Ive noticed it last time when I was in bangalore..I wouldn’t be surprised if it was notary who pointed this to you.. Coz I once told my mom after spending time with you guys at Coffee day, that they have a TV but I can never hear the volume or no synchronization between pictures in tv and songs..haha :-)

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