I recently wrote about my CRM experience with Indian Airlines. Just found out that I am not alone in my opinions. Read Govindraj Ethiraj’s take on the new face of Indian – Why I Will Not Fly India’s Number One Airline… His experience roughly concurs with what I have observed – an improving Indian and a quickly rising-through-the-ranks Kingfisher.
And while you’re there, check out his other articles too. I guarantee hours of non-stop intellectually stimulating reading.