- Print a letter using this template
- Take a photocopy of your latest mobile bill
- Staple the two sheets
- Go to the nearest AirTel customer care office
What was the motivation behind this article?
I have been paying my AirTel mobile bills through ECS facility from the past two years. There has never been a late payment, ever. Because I will no longer have the savings account that is linked to the ECS facility, I approached AirTel to get it canceled. Imagine my shock when the customer representative coolly said, “Sir, we will charge you five-hundred rupees for that.” My mind blanked for a few seconds. Five-hundred rupees to cancel! The customer rep further went on to say that the five-hundred rupees would be taken as a security deposit, and which could be adjusted against future bills. I had had enough. I told him “No, thank you. I will cancel my connection. Could you please tell me the procedure to do that?”
And today, I have it canceled.