General Stuff

How to cancel your AirTel mobile connection?

  1. Print a letter using this template
  2. Take a photocopy of your latest mobile bill
  3. Staple the two sheets
  4. Go to the nearest AirTel customer care office
  5. Submit

What was the motivation behind this article?

I have been paying my AirTel mobile bills through ECS facility from the past two years. There has never been a late payment, ever. Because I will no longer have the savings account that is linked to the ECS facility, I approached AirTel to get it canceled. Imagine my shock when the customer representative coolly said, “Sir, we will charge you five-hundred rupees for that.” My mind blanked for a few seconds. Five-hundred rupees to cancel! The customer rep further went on to say that the five-hundred rupees would be taken as a security deposit, and which could be adjusted against future bills. I had had enough. I told him “No, thank you. I will cancel my connection. Could you please tell me the procedure to do that?”

And today, I have it canceled.

116 thoughts on “How to cancel your AirTel mobile connection?

  1. Hi,
    I would like to close my Airtel post paid Mobile 9811444679 connection, which is belongs to Faridabad (Haryana), now i am transferred in Palwal, so to avoid roaming, i want to close the current one and go with local number.

  2. Hi,

    I have been using an airtel postpaid connection for a year now..9967743339.Last week someone from airtel visited my premises to verify my address and the next thing I know is 3 days from then my SIM card has been blocked under FMS(Fraud management services) and nobody at customer care is able to tell me why.I called in 3 times..

    1) Ist answer…ur services will be reactivated in 2 hrs..and hung up
    2)2nd call..cant reactivate ur account..u will have to go to a customer care centre..escalated to supervisor and then hung up
    3)3rd time I called to cancel and now am told I cant even cancel on the phone !!!and have to approach the customer care centre…what the heck?

    Because somebody at airtel filled in their forms incorrectly I am supposed to search for an airtel centre and cancel my account?why cant I make the cancellation on the phone?

    I am thinking of approaching consumer court for this…people should not be inconvenienced because someone at the company messed up..Any advice…my number is 9967743339

  3. Hello,
    I stopped using this connection with mobile no 9741011887 from past one and half month, i have paid all the outstanding bill till this month, kindly cancel the connection and i will not be paying any bill after this for this connection, thank u.

  4. sir

    i had lost my mobile phone of my sister named maheswary carring mobile number
    9746409151 [ idea prepaid in thiruvanathapuram dirict ] requested to cancell the number immediatly

    yours faithfully

  5. I am very disappointed with airtel …
    I have been given SIM worth 700 Rs and been told whenever I have to disconnect stop using SIM.
    I have not checked and now got bill of 1500 Rs
    Pls disconnect 7738259366 immdiately………

  6. To, August 12, 2012

    Bharathi TeleVentures Limited
    Sub: Cancellation of AirTel subscription

    Ref: Mobile No. 8754493196

    Dear Sir/Madam,

    I would like to cancel my AirTel cellular connection (Account No. 1028808050) as I lost my airtel postpaid sim. A copy of the latest bill is enclosed for your reference{open attachment with document security code:mduw}. The bills are currently being paid through [net banking]option. Please cancel the postpaid connection.

    Kindly do the needful and oblige.

    Thanking You,

    Yours Faithfully,


  7. Airtel Customer Care at Bhupen Bose Avenue, Shyambazar, Kolkata, did not allow me to submit my application for cancellation of airtel subscription; I would like to cancel my Airtel connection No.9831063386, Relationship No.1028222963. As required one xeroxed copy of last paid bill was enclosed. Please confirm.
    Sankar Nath Pramanik

  8. 500 deposit is justified. All businesses do this for safety and risk avoidance. With ECS, your mobile provider had a control on your payments, so they don’t have much risk, and hence wont expect a deposit. When you remove that ECS, your mobile provider has no way to ensure you will pay for dues, and hence as a precaution keeps a deposit. So even if you default, the loss incurred to the service provider is mitigated.
    Its business, nothing personal!

  9. Dear Sir

    I want surrender my airtel postpaid connection so i want know that how can i surrender this and what is the process for these.????? Please guide me…

    Thanks a lot….

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