General Stuff

How to cancel your AirTel mobile connection?

Posted Vinaya HS

  1. Print a letter using this template
  2. Take a photocopy of your latest mobile bill
  3. Staple the two sheets
  4. Go to the nearest AirTel customer care office
  5. Submit

What was the motivation behind this article?

I have been paying my AirTel mobile bills through ECS facility from the past two years. There has never been a late payment, ever. Because I will no longer have the savings account that is linked to the ECS facility, I approached AirTel to get it canceled. Imagine my shock when the customer representative coolly said, “Sir, we will charge you five-hundred rupees for that.” My mind blanked for a few seconds. Five-hundred rupees to cancel! The customer rep further went on to say that the five-hundred rupees would be taken as a security deposit, and which could be adjusted against future bills. I had had enough. I told him “No, thank you. I will cancel my connection. Could you please tell me the procedure to do that?”

And today, I have it canceled.

116 thoughts on “How to cancel your AirTel mobile connection?”

  1. Hi Vinaya,

    Oh…that’s horrible….
    How can they charge 500/- to just cancel the ECS facilty??
    Which package of Airtel you where using?
    Will they refund the initial deposit paid during taking the connection?
    Regards,
    Girish

  2. I recently got my airtel connection cancelled. But all i did was go to thier office and tal kto the rep who made me fill up a small form and gave me a receipt then and there. No bills, nothing. :)

  4. I am on prepaid since 4 years, which suits my needs perfectly well.
    Whenever, I get a call from airtel asking to shift to postpaid, i ask them the additional advantage ie., why I must pay additional deposits for STD/ISD etc., and convert to postpaid, when I already have it now. I get silence as reply and no such calls for a brief period of time.
    BTB, the BLOCK sms works.
    My mobile life is peaceful.

  7. i took a connection of airtel 20 days before. but unfortunetely i have been transfered to another state.. and now i want to surrender my connection..
    i went to costomer care(city center,kolkata) to get my connection surrendered..
    but they say”””we donot have a power to cancel the connection,, we only give connection”””..what should i do ,..i donot know..
    this is only bad experience i am facing with airtel……………………….
    ankur gupta
    kolkata

  9. Hi

    I took Airtel postpaid connection when I went to chennai and join a corporate office for plan 199. But I came back to hyderabad because of some unavoidable conditions. I want to cancel the postpaid connection.
    I have mailed to aes.chennai@airtel.in address, but i didn’t get any response from them. Please suggest how to cancel it. I don’t have any latest mobile bills with me.

    Thanks & Regards,
    Rajeswari.

  12. I am in Marathalli-Banglore.
    I want a new connection of Airtel post paid mobile.So plz give a description of best plan on my mail id. is there any better offer for STD & as well as a LOCAL calls also.

    Thanks

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  15. i have a 249 paln activated on Oct 2007, i would like to terminate this plan, have received a bill from 1/11/07 to 2/12/07 for amount of RS 266.92 and also let me know how much should i pay to Airtel as on 11/12/2007 on the outstanding payment. and change to 6 years validity incoming free.

  16. Dear Sir/ Madam

    We have corporate connection in Name of Samik Exports India Pvt. Ltd. We request you to stop the Services of our connections mentioned below.
    Mobile No. A/c NO.
    9871609977 102-102073688
    9871266544 102-101738903
    9871223444 102-101738910
    9971152226 102-102198294
    9871731544 102-102118982
    9971412444 102-102185536
    9871022344 102-101738918

    Thanks / Regards

    Ravi Yadav
    Samik Exports India Pvt. Ltd.
    Plot No.104,Sec.5
    IMT Manesar(Gurgaon)
    Ph.No. Fax – 91 124 2291384

  17. To,
    Dear Sir/ Mam,
    I myself Dr. Arundhati Kulkarni request to
    block my airtel prepaid connection as yesterday
    on 23rd Dec.07 I lost my mobile handset with simcard
    so to avoid the misuse of my mobile connection u please
    BLOCK MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9860699081 WITH LIFETIME FACILITY.
    Thanking u.
    please send me mail on the above address
    karundhati@youthfire.com as soon as u block
    my connection. please reply soon.
    Sincerely,
    Dr.Arundhati Kulkarni.

  18. HI,
    Airtel postpaid s**ks. it was the worst postpaid connection, i ever used and now when i asked them to cancel the account, all i am getting is the same message that Mr. Ankur Gupta got. They didnt have the power to cancel my subscription. I went to their main office at cochin ( some 200 kms away frm my home at trivandrum and the response i got was t wait for 3 hours as they were all busy. All i could see was some reps chatting on their phone. The bills were never transparent. Got bills for calls made to numbers i didnt even heard of!! SO MY ADVICE TO ALL… NEVER TAKE AIRTEL POSTPAID.

  19. Some TIPS to cancel Airtel Postpaid connection:

    Yes you need some tips to do that since Airtel don’t have a cancellation feature in their application. So here are the step for various scenarios-

    Scenario-1 : Cancel a Airtel Post Paid with ECS facility

    1. Cancel your credit card itself since the banks are helpless in cancelling the ECS being given to Airtel. Dunno why if they can block the cheque given to someone. Also Airtel charges 300 Rs as of now to cancel the ECS facility.

    2. Now Call up Airtel Customer care and register a complaint saying you want to cancel the connection and note the complaint number. Actual process of giving hand written copy, send mail to 121 etc to Airtel is waste of your time and energy.

    3. Thats it !!

    Scenario-2 : Cancel a Airtel Post Paid without ECS facility
    1. Perform the Step-2 mentioned above.

  20. To,
    Dear Sir/ Mam,
    I myself mr madhu menon proprito request to
    block my airtel prepaid connection as yesterday
    on 21rd apr.08 I lost my mobile handset with simcard
    so to avoid the misuse of my mobile connection u please
    BLOCK MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9980544468.
    Thanking u.
    please send me mail on the above address
    menon187.@hotmail.com.com as soon as u block
    my connection. please reply soon.

  21. To,
    Dear Sir/ Mam,
    I myself mr amit mathur proprito request to
    block my airtel postpaid connection as I lost my mobile handset with simcard on 11 th june 2008
    so to avoid the misuse of my mobile connection u please
    BLOCK MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9958592307.
    Thanking u.
    please send me mail on the above address
    amitmathur.engg@gmail.com as soon as u block
    my connection. please reply soon.

  22. Hi guys ,
    I met with an accident 3 days ago . lost my mobile in the incident. Someone stole my mobile. I don’t have my imei number, sim card number, Is there anyway i can get my mobile. This mobile is very sentimental to me.
    Please help me guys.
    The person who stole my mobile is still using my sim card.
    I didn’t give the complaint. I didn’t get my card blocked.
    I remember my last dialed calls. So is there any chance that airtel could tell me what are the numbers that the miscreants have dialed from my mobile.
    Please let me know if u know any little bit of information about this.
    I would be grateful to everyone of you.
    Thanking you , manoj

  23. Never go for ECS. I had this bitter experience a year ago. they put some Rs. 1000 extra to my last bill(after cancellation) and credited my account. so never opt for ECS as you ll loose your voice in arguement for false billing.

  26. my mobile no. is 9810272506 iwant to dicontinue with this connection my contact no. is 29233576
    i want to cancel this no. but no one is picking phone at customer care for last a month

  27. my mobile no. is 9810272506 iwant to dicontinue with this connection my contact no. is 29233576
    i want to cancel this no. but no one is picking phone at customer care for last a month
    my contact no. 9310072507
    9310072506

  28. my mobile no. is 9810272506 iwant to dicontinue with this connection my contact no. is 29233576
    i want to cancel this no. but no one is picking phone at customer care for last month
    my contact no. 9310072507
    9310072506

    cancel my no. immediately otherwise i will take serious action against airtel immediately
    mitu gupta
    s-226 gki–1
    i can’t go to airtel centre
    take necessary action

  30. my mobile number is 9987595020 i want to disconect it.the reason is that it is not working properly.
    most of the time the network is full but then too there is error in connection.i want it to be disconected as soon as possible. My alternate contact no. is 22069663.pls contact me as soon as possible.

  36. To disconnect my Post paid connections (9789996653)
    I had the postpaid connection, which has been provieded by my previous company name: BEHIND CHENNAI. I met with an accident on 22.12.2008 and i lost my mobile in the incident. Someone stole my mobile. And i have given the complaint that i want to disconnect the line. and they asked to give a request to cancel by the company letterhead. since, i am not working in that company i could not able to produce the letter. and already i have given the request to restrick the out going call and message on 23.12.2008 but, i want to cancel the line because company is not paying the bill i am paying it. so kindly do the needful. my alternate number to contact is 9840847317
    thank you.

  37. To,
    Dear Sir/ Mam,
    I myself mr venkatasan request to
    block my airtel postpaid connection as I lost my mobile handset with simcard.
    so to avoid the misuse of my mobile connection u please
    DISCONNECT MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9789996651. AND THE CONNECTION IN THE NAME BEHIND CHENNAI. since, I am not working in the company so i could not give the request through the company. so kindly disconnect and do the needfull.
    Thanking u.

  38. Dear Sir,

    I have requested Airtel customer care many times to disconnect my Mumbai mobile no. 989293590 but no body is taking response and no. is still active.

    I am again requesting you to kindly permanently disconnect my mumbai mobile no 9892935905.

    I permanently shifted from Mumbai to Noida and also got new connection from Airtel, So no more needeed of my previous no 9892935905.

    After this mail I am no going to pay any bill to Aittel against the mumbai mobile no 9892935905.
    I already paid my previous bill amount Rs. 2291.00 and that is outstanding amount.

    Thanks,
    Rohan Kumar
    Mob No: 9892935905

  39. Dear Sir,

    I have requested Airtel customer care many times to disconnect my Mumbai mobile no. 9892935905 but no body is taking response and no. is still active.

    I am again requesting you to kindly permanently disconnect my mumbai mobile no 9892935905.

    I permanently shifted from Mumbai to Noida and also got new connection from Airtel, So no more needeed of my previous no 9892935905.

    After this mail I am no going to pay any bill to Aittel against the mumbai mobile no 9892935905.
    I already paid my previous bill amount Rs. 2291.00 and that was outstanding balance amount.

    Thanks,
    Rohan Kumar
    Mob No: 9892935905

  43. I have a Airtel connection for last few months, but I didnt request IDD facility. But on last month they sent me an IDD bill. I reported them and asked them to settle my bill, but they called me and said that I have taken all those calls. But I dont know the owner of that number as well I have not requested any IDD connectivity.
    This is the way of Airtel. I think all Indians are same.
    Anyway I am gonna cancel my connection by tomorrow.

  44. To,
    Dear Sir/ Mam,
    I myself Mr viresh R hadkar request to
    block my airtel prepaid connection as yesterday
    on 8th Nov.09 I lost my mobile handset with simcard
    so to avoid the misuse of my mobile connection u please
    BLOCK MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9987436054 WITH LIFETIME FACILITY.
    Thanking u.
    please send me mail on the above address
    viru_h@rediffmail.com as soon as u block
    my connection. please reply soon.
    Sincerely,
    Mr viresh R hadkar.

  45. To,
    Dear Sir/ Mam,
    I myself Mr. Viresh R. Hadkar request to
    block my airtel prepaid connection as yesterday
    on 8th Nov.09 I lost my mobile handset with simcard
    so to avoid the misuse of my mobile connection u please
    BLOCK MY MOBILE CONNECTION MY LOST MOBILE NO IS
    9987436054 WITH LIFETIME FACILITY.
    Thanking u.
    please send me mail on the above address
    viru_h@rediffmail.com as soon as u block
    my connection. please reply soon.
    Sincerely,
    Mr Viresh R. Hadkar.

  47. I myself Thomas joseph request to block my airtel connection i lost my mobile handset with simcard so to avoid the misuse of my mobile connection u please my lost mobile No is 9746559409 thanking u. please send me mail on the above address as soon as u block my connection. please reply soon
    Sincerely
    Thomas joseph

  48. i am postpaid user of airtail

    my mobile number is 9970968633.

    i want to discontinue it with immediate effect.

    pl do the nnedful.

    i will not pay any additional charges on account of this number.

    regards.

    vivek deshpande

    mob no. 9970968633.
    pune

  50. Guys, seriously airtel customer services sucks, i had chennai postpaid connection, and now i have moved bangalore, but still i m unable to disconnect the number.the relationship center ppl say, they dont have option to cancel, n i have sent my request to cancel to 121@airtelindia.in and the request is getting cancelled. i dont no wat to do…

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