A side-effect of owning a broadband connection from BSNL is how quickly you become adept at “The Art of Negotiation,” particularly true if Your phone is a fair distance away from your ADSL modem and Your family lives with you and competes for usage of the phone (both incoming and outgoing) Picture this. You are […]
[Another how-to! But I couldn’t find a detailed one elsewhere.] It’s really no wonder that BSNL doesn’t make a rupee in profit. When your customer, since 25-plus years, lodges repeated complaints of a non-functional connection and you don’t do a thing about it, there’s no way you’re going to retain that customer. There’s no way […]
Here’s a quick list of why nots. The signal strength and quality are simply too poor to have any meaningful conversation. On numerous occasions, the cellphone display suggests that the signal strength is excellent but you are either having a one-way conversation or the call simply gets dropped. I haven’t been able to send a […]
Now that I am an elated owner of a shiny-black 80GB iPod – whose review is yet to come – most of my free time is spent in searching for and downloading audio and video podcasts. Audio sounds so delightful, I had to threaten good old Notary with dire consequences before he reluctantly agreed to […]
I applied for a BSNL broadband connection (the 256kbps Home-500 plan) on the 21st of September. It’s been eleven days since then and I am beginning to wonder if BSNL should rename their package as “boredband connection.†The wiring at the exchange has been done, the username and password have been allocated, but it seems […]
Some time last year, I decided to ditch my BSNL Broadband Connection in favor of one from Airtel. I wrote a detailed DIY post on how to surrender and close your BSNL broadband connection. Here are some interesting statistics on how many readers have downloaded my “connection surrender request letter” template — Data as on […]
I take all the pain in this world and run around to surrender my BSNL landline and broadband connections and what does BSNL do? Merrily sends me a bill for the full month as if nothing had happened. Business as usual. Ignore the customer. Tomorrow is going to be a lot of fun. I’ll be […]
From http://ophcrack.sourceforge.net/: Ophcrack is a Windows password cracker based on a time-memory trade-off using rainbow tables. This is a new variant of Hellman’s original trade-off, with better performance. It recovers 99.9% of alphanumeric passwords in seconds. It is a very efficient implementation of rainbow tables done by the inventors of the method. It comes with […]
Customer Service is one thing that needs to improve a great deal in India. Too often a product or service is sold and the customer is conveniently forgotten. Or else, the system is so mis-managed that customer service is only a theoretical term. Imagine then, my surprise today, when I had two excellent instances of […]