Awareness Fridays: Guidelines for Customer Service in Indian Banks

by Vinaya HS on November 14, 2008

in Finance

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The Reserve Bank of India time and again issues various instructions/guidelines in the area of customer service to bring about improvements in the quality of customer service in banks and their branches. But whether banks actually implement these guidelines is a different matter altogether. As bank customers, however, it’s prudent on our part to know and understand what these guidelines are in order that we can stand up for our rights. In order to have all current instructions on this subject at one place, the Reserve Bank of India has compiled many of the important instructions in the form of a Master Circular.

This circular is 92-pages long, but is packed with information that you, as the customer of a bank, should know.

Take some time off this weekend and assimilate its contents. You’ll be glad that you did.

Awareness Fridays is my new initiative to spread awareness on topics relevant to personal finance — every Friday. I urge you to take some time off and absorb this information — it’s pretty useful. And, as always, do spread the word if you find this useful.




Thanks for reading this article. I'd love to hear your opinion. Please use the comments section below to share your thoughts. I frequently write new articles that also cover several other aspects of personal finance including credit cards, financial goals, health insurance, income tax, life insurance, mutual funds, retirement planning, and much more. You can Subscribe through Email and receive new articles directly in your Inbox or you can Subscribe through the RSS Feed and receive new articles in your feed reader.

{ 3 comments… read them below or add one }

Girish November 14, 2008 at 9:40 PM

Awareness Friday is a very good initiative..
Keep the blogs flowing….
Girish

shankar November 15, 2008 at 5:54 AM

Is there any Master Circular on Credit Cards or the list of various circulars. Please reply.

Vinaya HS November 21, 2008 at 11:29 AM

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