To ICICI Bank: If Passwords Expire in One Year, Why Give Me a Welcome Kit With an Already Expired Password?

How’s this for a bizarre experience?

Last week, I opted to open a savings account with ICICI Bank. I am given a welcome kit with an Internet banking password mailer dated April, 2007. I try to login but receive a “User ID has expired” error message. I call customer care who gleefully inform me that the system generated passwords automatically expire if unused for a year. So my password gleefully expired in April, 2008.

Then, WTF was I given a welcome kit with a pre-expired password? What a brilliant way to welcome a customer!

Further reading:

1. So You Want to Cancel the Credit Card? Well, What If We Give You a Titanium Card Instead?
2. Lame Finance: ICICI Bank Flexi Cash — How Dumb Does ICICI Think You Are?
3. Unwanted Advice: ICICI Bank — We Want You To Be Perpetually Indebted To Us
4. Did You Know: Credit Card Companies In India Will No Longer Be Liable For Transactions That Happen Before A Card Loss Is Reported
5. Tip Tuesdays: If You’ve Got Overdraft Protection on a Savings Account, Call the Bank and Cancel It Right Now

Tagged as: banks, WTF