To ICICI Bank: If Passwords Expire in One Year, Why Give Me a Welcome Kit With an Already Expired Password?

by Vinaya HS on July 28, 2008

in Finance

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How’s this for a bizarre experience?

Last week, I opted to open a savings account with ICICI Bank. I am given a welcome kit with an Internet banking password mailer dated April, 2007. I try to login but receive a “User ID has expired” error message. I call customer care who gleefully inform me that the system generated passwords automatically expire if unused for a year. So my password gleefully expired in April, 2008.

Then, WTF was I given a welcome kit with a pre-expired password? What a brilliant way to welcome a customer!




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{ 1 comment… read it below or add one }

Anonymous September 11, 2008 at 3:30 AM

Same thing happened with me!
Dude, I am pissed off!

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