Lame Management: Cafe Coffee Day — When Management Successfully Does Things To Drive Regular And Paying Customers Away

by Vinaya HS on December 31, 2007

in Business & Management

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Recently, at the Cafe Coffee Day outlet near Ashoka Pillar, Bangalore (South), we asked:

Could you please change the television channel to the cricket match? We just want to catch the score.

To which came the reply:

Sorry sir. Management has asked us to keep the television tuned to only music channels.

Management for management’s sake — that’s what I have observed in most Indian service establishments. What do you think?

It’s a completely different matter that the “television tuned to only music channels” is always kept on mute. The music that you actually hear is from a separate source.




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{ 5 comments… read them below or add one }

Anoop December 31, 2007 at 11:24 AM

Hahaha this is amazing..Ive noticed it last time when I was in bangalore..I wouldn’t be surprised if it was notary who pointed this to you.. Coz I once told my mom after spending time with you guys at Coffee day, that they have a TV but I can never hear the volume or no synchronization between pictures in tv and songs..haha :-)

Notary December 31, 2007 at 5:55 PM

lol… who knows it better…!!

btw abt anup’s comment? am i really that predictable :O

Notary December 31, 2007 at 5:57 PM

lol.. who knows it better than us! haha

btw abt anup’s comment…am i really that predictable? :O

Anonymous December 31, 2007 at 6:13 PM

Ley notary..why on earth do u pronounce my spelling wrongly!!..Are u mad..Uve lived with me all my life & still..:-X..U are predictable..

Anoop January 3, 2008 at 8:08 AM

Vinay.
Could you please remove the above annonymous comment posted by me?.
I will let you know as why you should do so! during our chat session.

Cheers
Anoop

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