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Airtel is really nuts. No one’s told them that it’s a really good idea to test a feature before rolling it out. The latest SMS from Airtel read:
“Your Airtel mobile info at ur fingertips! To know the outstanding dial *121*11# & for approx unbilled usage dial *121*12#. This info will appear on your mbl screen.”
Airtel missed the fact that there are customers like A (my colleague) and I, who have advanced mobile phones that are capable of testing this announced feature within seconds.
The result: “Message: Please try after some time!!!” A says that it worked for him the first time – he beat me by a fraction. Apparently, his single message overloaded the server! A tried it again and what does he see: “Message: Please try after some time!!!”
It’s evening and there’s another message from Airtel inviting me to view my latest bill on that freaky portal I wrote about yesterday. Guess what? There’s no bill out there.
Airtel is really really nuts.
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