A delightful CRM experience

by Vinaya HS on October 24, 2006

in Technology,The Bangalore Blog

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I have had an unbelievable experience early morning today. Within fifteen minutes of publishing my write-up on slideshare’s presentation hosting services, I received a comment from Rashmi (www.rashmisinha.com) who’s part of the slideshare team. Imagine that! Fifteen minutes. That’s product management on steroids.

From our conversation, I learnt that Rashmi got to know about my post via an RSS search. I discussed my ideas with her on how slideshare’s user experience could be improved. Now I do this a lot. I simply love sharing my ideas on product usability engineering. While I have no formal degree in the area of Human Computer Interaction (HCI) and Psychology, I do share my experiences in using a product or a service from an end-user’s perspective. Much to my delight, my feedback was received in an extremely positive manner. I am confident that this company will do extremely well – they at least listen to their customers.

Thanks Rashmi.

I think it’s time we redefined RSS to mean Really Speedy Syndication.




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