Are you liable?

by Vinaya HS on February 24, 2006

in The Bangalore Blog

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Picture this:

You own a credit card. You want to cancel it. You call the call centre and put in a request. You get a response saying that someone from the concerned department would be calling you within a week. Ten days pass while you wait for that coveted call. You call the call centre again and say that you will be cutting up the card and throwing it into the [dust] bin. What’s the response you get?

“Sir, please wait for another week and someone will certainly call you. If you ignore this advise and still destroy the card then you will be liable for any charges incurred.” I thought, “What nonsense!” but politely asked, “Could you please expedite the call?” “There’s nothing I can do to expedite the process,” came the reply.

At this point, I had had enough of that nonsense. I simply said, “I know the rules. This is a deficiency in service from your side, not mine. If I am charged even a rupee I’ll meet you guys either at the Consumer Court or at the Banking Ombudsman. Bye.”

The credit card in question: the one from Manhattan. This card has a unique feature: If you don’t spend on the card within six months you will be charged a penalty.

Go figure that one out.




Thanks for reading this article. I'd love to hear your opinion. Please use the comments section below to share your thoughts. I frequently write new articles that also cover several other aspects of personal finance including credit cards, financial goals, health insurance, income tax, life insurance, mutual funds, retirement planning, and much more. You can Subscribe through Email and receive new articles directly in your Inbox or you can Subscribe through the RSS Feed and receive new articles in your feed reader.

{ 3 comments… read them below or add one }

Raj March 1, 2006 at 3:36 PM

Thats surprising. I always thought Manhattan was a good card.

raja March 3, 2006 at 4:20 PM

I too . I have a manhattan card. I didnot know this rule. Thanks. I used to cut it and sent to them so that they cannot say this.

-raja

Vinaya HS March 3, 2006 at 6:01 PM

I’ll probably do that soon myself.

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