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You own a credit card. You want to cancel it. You call the call centre and put in a request. You get a response saying that someone from the concerned department would be calling you within a week. Ten days pass while you wait for that coveted call. You call the call centre again and say that you will be cutting up the card and throwing it into the [dust] bin. What’s the response you get?
“Sir, please wait for another week and someone will certainly call you. If you ignore this advise and still destroy the card then you will be liable for any charges incurred.” I thought, “What nonsense!” but politely asked, “Could you please expedite the call?” “There’s nothing I can do to expedite the process,” came the reply.
At this point, I had had enough of that nonsense. I simply said, “I know the rules. This is a deficiency in service from your side, not mine. If I am charged even a rupee I’ll meet you guys either at the Consumer Court or at the Banking Ombudsman. Bye.”
The credit card in question: the one from Manhattan. This card has a unique feature: If you don’t spend on the card within six months you will be charged a penalty.
Go figure that one out.
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