On Customer Service

by Vinaya HS on September 21, 2005

in The Bangalore Blog

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Customer Service is one thing that needs to improve a great deal in India. Too often a product or service is sold and the customer is conveniently forgotten. Or else, the system is so mis-managed that customer service is only a theoretical term. Imagine then, my surprise today, when I had two excellent instances of customer service within five minutes.

  • The first one by courteous BSNL staff who called up to inform me that my application for telephone transfer had been approved and that I could apply for a broadband connection anytime.
  • The second one by a very sweet lady at the KSRTC reservation counter on Cunningham Road who went to great lengths in providing me with some required travel information. The contact number for this KSRTC counter is 080 22285795

If this is anything to go by, I would shout “Yay!”




Thanks for reading this article. I'd love to hear your opinion. Please use the comments section below to share your thoughts. I frequently write new articles that also cover several other aspects of personal finance including credit cards, financial goals, health insurance, income tax, life insurance, mutual funds, retirement planning, and much more. You can Subscribe through Email and receive new articles directly in your Inbox or you can Subscribe through the RSS Feed and receive new articles in your feed reader.

{ 4 comments… read them below or add one }

Raj September 21, 2005 at 5:44 PM

I’ll take this oppurtunity to say for the nth time: Airtel Customer Service sucks bigtime.

Vasanth September 22, 2005 at 1:02 PM

I think the customer service varies a lot too. I had a very bad experience with BSNL twice and Airtel service was great! I think it depends on the customer service rep you get.

Vinaya HS September 22, 2005 at 2:54 PM

That’s true.

Chetan May 18, 2007 at 7:33 PM

Travel by any KSRTC(Karnataka state transport)Buses and just see the services given by both conductors and drivers. Really Excellent service. Great going.

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