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I received a call, a few minutes back, from a lady (let’s call her Ms. ICICI) working at ICICI Bank. The conversation went like this:
Ms. ICICI: Hello, am I speaking with Mr. Vinay.
Myself: Yes you are!
Ms. ICICI: Good Afternoon, Sir. I am calling from ICICI Bank. Do you have a credit card from ICICI?
Myself: Yes I do. I have the preferred card from ICICI Bank.
Ms. ICICI: (A bit taken aback, but recovering quickly) Thank You Sir. This was just a confirmation call.
Myself: Ok. Bye!
I had received a similar call a few days back. I guess ICICI Bank is really working hard at Customer Service.
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